Our offer is directed exclusively to professionals , dentists, orthodontists , dental and maxillofacial surgeons , dental technicians , dental laboratories and similar commercial service providers ( professionals ) .The order for the supplies and services by BracketShop are made in the exercise of your commercial or independent professional activity, in the sense of § 14 BGB and not as a consumer § 13 BGB.
A general right of withdrawal, as stipulated under article 13 of the Civil Code is regulated as for consumer therefore, does not apply.
The right to return is regulated in our terms and conditions as follows:
8 Return Policy
8.1 The Customer can exchange materials supplied by us, stating the reason for return to us within 14 days. The period begins from the time of receipt of the goods by the customer. The revocation period is sufficient to send the goods or notify us. The customer shall bear the cost of returning the goods unless the products have not been delivered in perfect execution or fault of BracketShop. The customer is obligated to return the goods in the original package and enclose a completed copy of the return slip.
8.2 We accept only unused and unopened merchandise in original packaging, which have no signs of wear and not labeled and / or glued back.
8.3 In return we will give the customer a credit in the amount of the paid purchase price of the returned goods. 8.4 Reduced goods or special ordered goods are not returnable. The same applies for goods which have been granted a discount (for example, for large quantities) In addition, due to legal regulations, pharmaceutical preparations are not returnable.